Returns & Refunds Policy
At E-Kings, we stand behind the quality and craftsmanship of our premium electric bikes. We want you to be completely satisfied with your purchase.
30-Day Return Window
You may return your E-Kings electric bike within 30 days of delivery for a full refund, provided it meets our return conditions outlined below.
Return Conditions
To be eligible for a return, your electric bike must:
- Be in new, unused condition with minimal test riding (under 5km)
- Include all original packaging, accessories, manuals, and components
- Have no damage, scratches, or modifications
- Include proof of purchase (order number and receipt)
How to Initiate a Return
To start a return, please contact us at [your-email@e-kings.shop] with:
- Your order number
- Reason for return
- Photos of the bike and packaging
Our team will provide you with return instructions and a return authorization number within 2 business days.
Return Shipping
Australian customers: Return shipping is the responsibility of the customer unless the item is defective or we made an error. We recommend using insured, trackable shipping.
International customers: Return shipping costs and any customs duties are the responsibility of the customer. Please contact us before returning to discuss the most cost-effective method.
Refund Process
Once we receive and inspect your returned bike:
- Approved returns will be refunded to your original payment method within 5-10 business days
- Original shipping charges are non-refundable unless the return is due to our error or a defective product
- Refunds will be issued in the original currency (AUD)
Exchanges
We currently do not offer direct exchanges. If you wish to exchange your bike for a different model, please return your original purchase and place a new order.
Damaged or Defective Items
If your bike arrives damaged or has a manufacturing defect:
- Contact us immediately with photos of the damage
- We will arrange return shipping at no cost to you
- You will receive a full refund or replacement, including shipping charges
Warranty Claims
Manufacturing defects discovered after the 30-day return window may be covered under our warranty. Please refer to your warranty documentation or contact our support team.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized bikes
- Bikes showing signs of use beyond test riding
- Accessories or parts that have been installed or used
- Items returned without prior authorization
Restocking Fee
Returns that do not meet our return conditions may be subject to a restocking fee of up to 20% of the purchase price.
Questions?
If you have any questions about our returns and refunds policy, please contact us at info@e-kings.com.au or 0424875947 This policy was last updated on 27 December 2025.